• Us Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 19th Oct 2021

·      Work with a team of business users, product managers, solution architects to define the Customer Success Management process and solution architecture for Adobe Enterprise business enabled by Gainsight NXT. 

·      Support business strategy development for Customer Success and manage mapping, documenting, and implementing CS processes

·      Design business rules that analyze customer data and trigger actions for the customer success team to proactively engage with customers

·      Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures

·      Be forward looking regarding new features and other technology or tooling that bring new opportunities for efficiency, productivity and development gain across the entire support ecosystem.

What you need to succeed. ( 10+ yrs exp) 

·      5+ years of experience in business systems analysis, business operations, or business solutions architecture focused on the Salesforce or Microsoft Dynamics stack, within a SaaS or IaaS company.

·      Hands-on experience with CRM and Customer Success tools. Familiarity with Gainsight highly preferred.

·      Solid process and analytical skills tied with creative thinking and sharp decision-making abilities

·      Experience in agile development cycle, running multiple sprints and leading team to test & deliver business initiatives

·      Strong expertise in business process management, technology architecture point-of-views, tool evaluation, roadmap definition & business partnership

·      Ability to communicate effectively and interact with cross-functional teams

·      Evangelize and test new ideas with stakeholders; drive implementation to completion with key success metrics and business impact read out. 

·      Strong customer empathy, product ownership, bias for action and sense of urgency. 

·      Strong verbal and written communication skills including the ability to effectively collaborate with a diverse group of people

·      Self-starting, ability to work with minimal direct supervisions; takes ownership