Us Citizen
Green Card
EAD (OPT/CPT/GC/H4)
H1B Work Permit
Corp-Corp
Consulting/Contract
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 19th Oct 2021
· Work with a team of business users, product managers, solution architects to define the Customer Success Management process and solution architecture for Adobe Enterprise business enabled by Gainsight NXT.
· Support business strategy development for Customer Success and manage mapping, documenting, and implementing CS processes
· Design business rules that analyze customer data and trigger actions for the customer success team to proactively engage with customers
· Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures
· Be forward looking regarding new features and other technology or tooling that bring new opportunities for efficiency, productivity and development gain across the entire support ecosystem.
What you need to succeed. ( 10+ yrs exp)
· 5+ years of experience in business systems analysis, business operations, or business solutions architecture focused on the Salesforce or Microsoft Dynamics stack, within a SaaS or IaaS company.
· Hands-on experience with CRM and Customer Success tools. Familiarity with Gainsight highly preferred.
· Solid process and analytical skills tied with creative thinking and sharp decision-making abilities
· Experience in agile development cycle, running multiple sprints and leading team to test & deliver business initiatives
· Strong expertise in business process management, technology architecture point-of-views, tool evaluation, roadmap definition & business partnership
· Ability to communicate effectively and interact with cross-functional teams
· Evangelize and test new ideas with stakeholders; drive implementation to completion with key success metrics and business impact read out.
· Strong customer empathy, product ownership, bias for action and sense of urgency.
· Strong verbal and written communication skills including the ability to effectively collaborate with a diverse group of people
· Self-starting, ability to work with minimal direct supervisions; takes ownership