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Business Analyst

Experience/exposure to business requirements analysis
Experience with business and engineering collaboration
Knowledge of software development methodologies (including agile and traditional waterfall)
Excellent problem-solving and analytical skills
Strong written and verbal communication skills as well as strong organizational skills
Ability to juggle and complete multiple tasks
Experience working in a cross functional time-zone distributed team environment
Excellent leadership and influencing skills
Self-motivated and pro-active with demonstrated creative and critical thinking capabilities
Engineering/ Technical background Responsibilities
As a Business Analyst, will be supporting multiple AppleCare systems in the service management space * Collaborate with business, engineering teams and other cross functional teams to drive requirements analysis and help define and deliver end to end solutions that meets business and Apple goals.
Lead brainstorming sessions to gather requirements and perform high level systems impact analysis for new business initiatives
Perform Requirement/ Functional Detailed analysis & document specifications
Ensure proper requirement traceability and delivery during development and Integration Testing
Provide solution hand-off and training for the new features to Operations and Production Support teams.