Tagcor

System Support analyst

Experience managing technology environment stability and availability.
Knowledge of ITIL practices
Knowledge of DevOps and Site Reliability Engineering (SRE) practices and principles.
Experience with Agile software development methodologies, delivery projects, and implementation.
Knowledge of basic networking (ping, traceroute, DNS, routing) (F5 or AVI experience a plus)
Experience with search and analytics engines (Splunk, ELK…)
Experience with Linux and Windows operating systems
Experience with workflow design, data analysis, and requirements identification/specification
Experience with cloud-based technologies including SaaS solutions for cloud providers
Experience with CI/CD pipelines and associated technologies
Experience with PowerShell and Python scripting
Experience with programming languages including Java.
Production support experience systems
Demonstrated creative and abstract thinking
Experience with docker, cloud-computing / cloud services platforms (e.g., AWS, Azure, etc.)
AWS Certification a plus
Good communication (written and verbal) and interpersonal skills
Positive relationship management and facilitation skills
Strong analytical and/or project management skills required
Ability to provide 24x7 support for the production environments
Strong problem solving and troubleshooting skills