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• No of position :- ( 1 )

• Post :- 8th Dec 2021

Role & Responsibilities      

·         Understand the Scope of work applicable for new customer environment being supported by Wipro Solutions team

·         Responsible for Transitioning of cloud hosted customer environment.

·         Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility

·         Administer, maintain, and support Linux (RHEL) operating systems.

·         Resolve major incidents and technical escalations within agreed SLAs and quality.

·         Problem Management: Perform root cause analysis for problems and major incidents, provide workarounds to ensure business continuity and prepare RCA reports.

·         Change Management: Prepare Implementation plan, rollback plan and test plan, risk and impact analysis for critical or complex changes. Review the change plan and documentation prepared by level 2 engineers or peers.

·         Participate in CAB meetings as needed and assist change manager in techno-operations decision process

·         Trouble hooting of Hardware – Take over for L2 team for out of warranty servers where site involvement is needed to engage OEM or 3rd party hardware support team. Own/manage/track to repair.

·         Advanced server support – Own server issues outside of, or unresolvable by, L2 team skill sets

·         Client support – Provide recommendations for configuration or other improvements to the environment

Skills      

Requirement

Technical skills      Mandatory Skills :-

·         Hands on experience in setting up RHEL 7.x and 8.x

·         OS build automation experience & PowerShell scripting for day to day tasks preferred.

·         Install hardware and software, maintain appropriate service levels, performance tuning and firmware upgrades across multiple hardware platforms.

·         Perform advanced tasks such as, capacity planning, performance monitoring, provide recommendations for improvement and implement or oversee implementation of the recommendations.

·         Perform system software upgrades including planning / scheduling, testing, coordination, and maintaining integrity of operating system environment.

·         Harden operating system parameters in line with client / Dimension Data security policy, standards or best practices.

·         Hands on experience of managing Azure cloud on Infra as a code (IAC) mode using Azure blueprints, ARM templates third party tools like Terraform & Ansible for resource provisioning & configuration management.

·         Work experience on Azure native tools like Azure monitor, Azure Policy, Azure Update, Azure security center, Azure cost management etc.

Behavioral Skills  

·         Accountable for all Linux-RHEL related admins tasks i.e. design, build, incidents, service request, problem records and changes.

·         Customer centric & collaborative approach in professional life.

·         Must have excellent communication skills both written and verbal