Job Title
Service NOW Business Analysis
Relevant Experience
(in Yrs)
4 yrs
Technical/Functional Skills
- Core Service NOW skillsets
- Handle a request or report an incident
- Having hands on and played Service NOW Business Analyst role
Experience Required
4+
Mandatory Skills
Wireless Network Engineer
Roles & Responsibilities
- Attend Daily Scrum Calls
- Report an incident or handle Service NOW request
- Create Services within the CMDB that follows the CSDM on the Service Now Platform
- Create relationships for Business Services down to the technical component level
- Provide knowledge transfer
- Create knowledge articles in Service Now
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Generic Managerial Skills
- Must have problem solving skills and critical thinking
- Drive the team to solve problems and implement permanent fix
- Ability to adapt to change and make the team learn in the agile way with adopting new technologies in a multi-cloud environment
- Ability to work under pressure and at a fast pace
- Work very closely with Management team with some overlap on duties
Education
Engineering or equivalent
Start date (dd-mmm-yy)
Immediate
Duration of assignment (in Months)
Work Location (State, City and Zip)
Dallas TX