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UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 21st Dec 2021
JIRA and AGILE environment Must
NPI, Licensing products, CSP or product development is a must
Job Description
JIRA and AGILE environment Must
NPI, Licensing products, CSP or product development is a must
Below is the job description for your review:
· Engage closely with CX Product Managers to successfully execute on CX initiatives
· Responsible for the overall direction, coordination, implementation, execution, and completion of critical programs
· Plan and drive the Customer Support Portal (CSP) Roadmap
· Drive the CSP sprint ceremonies on a regular basis and ensure cross-functional teams are aligned with the set of programs and priorities and informed of planned schedules for new or enhanced offerings
· Manage dependencies with cross-functional team members
· Build & manage Program schedule, timelines, stakeholder engagement and drive trade-off conversations with senior leadership
· Communicate program updates to senior leadership
· Effectively track and lead multiple CSP programs simultaneously
· Develop deep relationships with cross-functional teams
Skills:
· Prior work experience with NPI, Licensing products, CSP or product development is a must
· Minimum 10 years of Program Management experience in an Agile environment
· Demonstrated ability to lead multiple complex programs simultaneous
· Ability to set priorities and recommend trade-offs to keep teams focused
· Proven ability to manage ambiguity, and a preparedness to take on what is needed to get things done
· Being able to influence & lead teams in a matrixed organization
· Experience working with cross-functional business teams to launch new services or products
· Experience working with Product and Engineering teams
· Exceptional written and verbal communication skills
· Highly organized and detail oriented
· Experience using JIRA and Confluence