ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Facilitate and coordinate the efforts of senior leadership toward the establishment of the project portfolio definition, its structure and processes, from demand management and strategic alignment of projects and programs to portfolio categories and criteria, through evaluation, selection and prioritization; to execution, tracking and measuring the achieved results.
- Engage with and conduct quarterly (or at other intervals as specified) reviews with senior business, IT, executives, stakeholder committees, the IT steering committee and other relevant bodies to validate and assess the project portfolio, execute change, and reprioritize to meet business needs as required.
- Ensure the oversight and coordination of dependencies across the projects and programs in the portfolio, and resolve or escalate conflicts.
- Manage the capital planning process for respective business line(s).
- Drive vendor evaluation and selection for new solutions.
- Support and advice executives on actions required to balance the portfolio of existing assets and services.
- Lead reviews of any significant initiatives, projects or programs that are challenged and provide recommendations as to whether it should continue, be significantly changed, placed on hold or discontinued.
- Direct the development and maintenance of communications and reporting around the IT project portfolios, their contents and the individual performance of initiatives to stakeholders, the IT steering committee, and senior executives.
- On behalf of the portfolio review team and steering committees, ensure the adherence to the appropriate governance functions relating to the portfolio and in accordance with enterprise guidelines, policies and practices.
- Perform regular health checks of project QA checklists.
- Direct the creation and maintenance of the required project portfolio documentation and artifacts.
- Work with project teams to manage/oversee the full range of the project life cycle (initiate, plan, execute, close) for projects covering a portfolio of projects which focus on the business needs of a specific business line(s) or strategy.
- Identify staffing needs. As mandated and resourced by leadership, ensure and balance the availability of the required skills and competencies across project and program teams within the project portfolio.
SENIOR LEVEL RESPONSIBILITIES:
- Executive Steering Committee-level presentations
- Portfolio Management milestone plans and resource allocation
- Accept responsibility for deliverables and timeline commitments.
SUPERVISORY RESPONSIBILITIES:
- Directly supervise the team members.
- Perform or contribute to performance reviews for project/program managers.
- Define, develop and execute personnel training road-maps.
- Mentor junior level staff.
- Interact with all levels of personnel to determine infrastructure technology requirements.
- Contribute to ongoing improvement of organizational project management processes.
QUALIFICATIONS
EDUCATION and/or EXPERIENCE:
- Ten or more years of experience in IT and/or the RCG services industry.
- Seven to 10 years of diverse roles and increasing leadership responsibilities across major projects and programs.
- Experience managing Agile software development projects and groups.
- Experience with Digital Transformation and customer experience improvement initiatives.
- Demonstrated experience in managing "upward" among senior leadership.
- Demonstrated experience in leading diverse teams.
- Substantial consulting leadership experience is a plus.
CERTIFICATIONS:
- Project Management Professional (PMP) Certification or equivalent required
- Scrum Master Certification preferred
- Program Management Professional (PGMP) Certification preferred
- PMI Risk Management Professional (PMI-RMP) Certification preferred
- Six Sigma Green Belt Certification preferred