Need to drive all sprint ceremonies - Backlog grooming, story prioritization, Definition of Ready and Done
Experience on UAT Use cases documentation
Experience on Coordination of UAT
Roles & Responsibilities
Salesforce Service Cloud foundational knowledge
Experience with setting up FSL data model (Work Orders, Service Appointments, Service Resources, Territories, etc)
Ability to configure Service Rules and Objectives in support of Field Service business processes
Gather requirements, define processes, train and document the solution, test the solution, change & learning activities
Requirements Development
Elicit requirements from stakeholders (Product Owners, Business SMEs, etc.) and translate into Epics and User Stories in appropriate tools (e.g. Excel, Word, Confluence, Jira, etc.)
Business Process documentation (i.e. Visio) that outlines the key GDM MVP1 requirements
Business Processes to JIRA Epics
Setting up remote workshops to decompose these Epics into User Stories into JIRA
Managing the JIRA user stories along with the Product Managers. They are expected to review and know all user stories entered in JIRA. They should be able to tie all users’ stories back to the Business Processes.
Manage the user story readiness (definition of ready)
Lead the Program Increment Workshop
Setting up remote demonstration in-sprint between the development team and product manager/owners
Driving Sprint demos (definition of done)
Working with Testing COE ensuring full test coverage; Perform functional testing to verify and validate requirements
Working with OCM ensuring full training coverage, Work with PM to develop UAT plan
Documenting the UAT business scenario along with the Product Managers. They are expected to review and know all scenarios for UAT. You should be able to tie all UAT scenarios back to the Business Processes.
Driving UAT sessions with SMEs and ensuring progress, Triage issues and categorize change vs defect