US Citizen
Green Card
EAD (OPT/CPT/GC/H4)
H1B Work Permit
Corp-Corp
Consulting/Contract
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 21st Mar 2022
Bachelor’s/masters degree or four or more years of work experienceDesign implement and maintain java application phases. To take part in software and architectural development activities. Conduct software analysis programming testing and debugging. Identifying production and non-production application issues.Analyze user needs and define site objective.Use programming languages and software to build applications.Design and implement efficient user interfaces for internet and intranet 3. Experience : 5 to 8yrs. 4. Required Skills : Technical Skills : Core Java J2EE Microservices Domain Skills : 5. Nice to have skills : Technical Skills : JDBC ANSI SQL Domain Skills : IT Consulting Digital Strategy and Delivery 6. Technology : Java 7. Shift : Day 9AM to 6PM EST 8. Roles & Responsibilities : Resolve unknown incidents and adhoc requests handle operational changes and functional enhancement requests participate in identifying problems perform root cause analysis contribute to knowledge base and participate in activities like Release acceptance and application Continuity Support WITH the objective of providing end of term (Quarter / Year) Support to the project WITHIN THE LIMITS OF pre-defined corporate guidelines."Stakeholder Management:- Monitor availability of the applications and notify support team in case of exceptions and also provide update to applications owners and business stakeholder on the status and the potential impact.Service Management:- Manage tickets and tasks escalated by the Level 1 team (Service Operations analyst) and also handle Customer requests assigned by the Lead- Escalate tickets that require external intervention- Alert Leads for tickets where there can be a potential SLA breach- Ensure quality of deliverables through self-review- Provide inputs to task estimation.Service Tracking:- Provide daily status updates on tasks assigned to the Sr. Service Analyst / Service Lead- Ensure incidents Service requests Operational change requests and enhancements are handled within the agreed targets- Ensure assigned tasks are completed within targets set (the tasks include incidents service requests identified problems Operational changes enhancements etc.)- Collate data and provide inputs for reporting requirements.Service Execution:- Responsible for coordination with other support groups (such as infrastructure product vendor etc.)- Comply with defined process during task execution (including problem management KEDB management etc.).Knowledge Management:- Participate actively during Knowledge transition (KT sessions) and contribute- Contribute and participate proactively in knowledge sharing sessions- Provide complete KT to support teams before any production