his individual will provide on-going day to day support for global data network. This role will serve as level 3 support for all network related support tasks and trouble shooting.
ROLE RESPONSIBILITIES
- Design, develop and deploy LAN/WAN network infrastructure
- Responsible for 3rd level troubleshooting for all Lan/Wan alerts and issues
- Responsible for maintenance of all monitoring and reporting systems
- Produce and Maintain documentation related to all systems developed/deployed
- Perform on-call duty for non-business hours support as per shift assignments
- Perform administrative tasks pertaining to time entry and status reporting
- Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
- Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
- Monitor performance and ensure system availability and reliability
- Monitor system resource utilization, trending, and capacity planning
- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
- Select and implement security tools, policies, and procedures in conjunction with the company’s security team
- Liaise with vendors and other IT personnel for problem resolution
- Excellent communication and presentation skills.
- Able to communicate with the customer and be able to present solutions to peers
- Open for 24x7 availability
- Conduct technical trainings to internal resources
REQUIRED TECHNICAL QUALIFICATIONS (in order of level of need)
- Excellent network troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time.
- Excellent communication skills. Must be able to clearly interact with the customer, understand the requirements and communicate with the off-shore team. Must be able to participate and represent the team in Change and Incident management meetings.
- Troubleshoot Routing Loops
- Troubleshoot Asymmetric Routing & STP Loop issues
- Troubleshoot Load Balancers issues for Application flow
- Working on all applications such as SAP, Citrix, Portal, etc
- Working on SDWAN related issues
- Analyzing the outputs of all the tools and making recommendations example: High CPU utilization on core device at Data Center
- Implementation of Operational Changes & coordination with project team for project related Changes.
- Configuring/Troubleshooting Cisco ASA, IPS
- Configuring/Troubleshooting Cisco ISE
- Configuring/Troubleshooting Wireless, Cisco AnyConnect
- Configuring/Troubleshooting Routing protocols – EIGRP, OSPF, BGP
- Configuring/Troubleshooting LAN Switching – VLAN, VTP, STP, EtherChannel,
- Quality of service configuration
- Configuring/Troubleshooting WAN – MPLS, Metro-E
- Configuring/Troubleshooting TCP/IP protocol suite,
- Configuring/Troubleshooting Application protocols - HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc.
- Configuring/Troubleshooting Network Security – IPSec/SSL VPN, AAA Architecture, TACACS+, RADIUS
- Cisco Catalyst & Nexus 9K/7K Series of switches
- Configuring/Troubleshooting of Cisco Routers, 3900, 4400 Series
- Configuring/Troubleshooting Cisco IOS Software
- Configuring/Troubleshooting of WAN Acceleration/optimization
- Configuring/Troubleshooting of Application Load balancers
- Experience with Next Gen Firewalls – Cisco, Fortinet
- Experience with Firewall Cloud Services – Zscaler, Umbrealla
- SDWAN Experience – Silverpeak/Velo Cloud
- Experience with network segementation – Trustsec, Tetration or illumio
- AWS, GCP, Azure Cloud experience a plus