• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 22nd Mar 2022

SERVICES TO BE PERFORMED

Provides comprehensive technical support to Corporate employees worldwide.

Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards.

Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.

Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.

Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.

Follow all standard operating procedures (SOP) through the effective use of Knowledge management.

Manage a case count between 15-25 tickets.

Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.

Assists with activities to triage and escalate any system or network outage to reduce downtime.

REQUIRED SKILLS

Associate in Computer Science or related field or experience equivalent.

2+ years of experience in help-desk or desk-side support environment

Must have knowledge in Microsoft Windows /Chrome OS Strong verbal skills proven ability to communicate with technical and non-technical staff Ability to work both independently and within a team environment Display a commitment to quality and strong multi-tasking skills Adherence to shift schedules and timeliness are key requirements Willingness to work flexible shifts and scheduling, weekends, and holidays