Telangana - Hyderabad

6 Years

- /- ( )

Required Skills

Network Security Engineer network security Network Engineer Citrix Net Scalar Network Administrator networking Load Balancing Cisco Networking F5 Network Security Administrator

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 24th Mar 2022

JOB DETAIL

  • Resolve or escalate level-appropriate technical issues for customers in accordance with team playbook guidelines via phone and ticketing
  • Secure, administer, and improve customer networks, including firewalls, switches, load balancers, intrusion detection systems, and web application firewalls
  • Configure firewalls (Cisco ASA/ASA-X, Juniper SRX), load balancers (F5 LTM/Brocade ADX/Citrix NetScaler), security technologies, and networking devices
  • Troubleshoot monitoring alerts and create tickets accordingly
  • Escalate support requests according to escalation procedures
  • Second rollover point for inbound customer calls
  • Perform incident management identification, assist in managing and escalation
  • Ensure adherence to customer & SLA commitments
  • Monitor ticket response times and take appropriate actions to ensure team response time targets are met
  • Collaborate with Account Managers and Business Development Consultants to build strong customer relationships
  • Collaborate and share knowledge with other administrators on the support floor
  • Provide Fanatical Experience to customers in all the above

Company Information

Experis IT Private Limited

corporate@experisindia.com

91 33 4038 1111