Responsible for managing client relationships and overlooking operations for everyday deliverable.
Understand the brief which is received from the client, explain to the internal team (Copywriters, Designers, Brand Strategies, Social And Digital Executives, Video Film ) and get the work done, and deliver to the client.
Managing the quick resolution of escalations and issues raised by clients and internal teams
Driving creativity and efficiencies in the existing process while ensuring team targets are consistently met
Monitoring client s satisfaction levels and team performance on a regular basis
Managing agency s financials to consistently limit overhead costs and increasing both monetary and brand value of accounts
Regularly drive business reviews with Management (Client and Internal) to check the overall health of the account and the internal team s performance