Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
- Responsibility for all database technology deployed in the enterprise including various versions of Microsoft SQL Server and features including the core database engine, SSRS, SSIS, SSAS, SQL Replication technologies and other modules. Perform installations of SQL server, including patching.
- Monitor SQL Server for performance, utilization, and capacity. Work with application teams when appropriate to address issues.
- Manage maintenance plans, backups, and agent jobs.
- Responsible for the SQL Server security model, including using Active Directory-integrated accounts in a multi-forest environment.
- Responsible for T-SQL query writing and optimization.
- Responsible for database schema design.
- Responsible for advising report writers and their deployment in SSRS or writing reports when needed.
- Responsible for performing SQL traces and SQL Server Profiler to analyze and troubleshoot problems.
- Determine the best way to improve performance, whether through hardware purchases, server configuration changes or index and query changes
- Understanding of software development methodologies, software development lifecycle management, and working in an Agile/SCRUM environment with software development teams, providing consultative advice on database design and query optimization, including indexes.
- Familiarity with DevOps tools such as Octopus Deploy for managing releases.
- Familiarity with code repository tools such as Microsoft Team Foundation Server for managing SQL objects as code with version control.
- On-call support for after-hours issues required. Leverage automated alerting to be notified of issues as they happen. Tune alerts to reduce noise.
- Responds to incoming phone, email or web reported technical issues from internal users related to network, infrastructure, and to assist in troubleshooting database issues as well as application issues which the database may be a contributing factor.
- Identifies severity and impact and documents details in the Help Desk call tracking system.
- Performs database monitoring to ensure service level agreements are met and alerts appropriate IT staff and management of any downtime.
- Works in partnership with all IT teams to find solutions, and/or escalates issues to appropriate IT groups for resolution.
- Communicates status and updates to end users in a timely and consistent manner.
- Sets priorities for open issues and escalates issues to the correct department for resolution.
- Follows through with closure of user issues.
- Recreates problems in development environments for troubleshooting and resolution when needed.
- Creates and documents workarounds.
- Assist in training.