• US Citizen

• Green Card

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 5th Apr 2022

Sr. Developer B Sc, BE, MCA. Rollout operational changes and functional enhancements as per schedule, Manage and develop team capability for resolving complex incidents, prepare status reports for Customers and internal stakeholders WITH the objective of resolving incidents and addressing adhoc requests to support high complex issues WITHIN THE LIMITS OF pre-defined corporate guidelines.

Stakeholder Management:

- Communication with Business users related to resolving queries, obtain clarifications and providing updates

- Setup Business bridge calls to update status of Critical incidents / Outages

- Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.

Service Management:

- Responsible for the project tasks assigned

- Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure

- Manage queue effectively and allocate tasks to the team based on an allocation plan.

Service Tracking:

- Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc.)

- Conduct peer reviews and ensure quality of deliverables.

Service Execution:

- Comply to defined process during task execution (including problem management, KEDB management etc).