Minimum 3 years of experience working on network switches, routers and or security devices
Minimum 2 years of experience leading and man aging a team
Experience on incident management, RCA, and reporting
Excellent analytical and organizational skills and the ability to work with multiple geographically dispersed teams
Excellent listening skills & ability to communicate clearly and fluently in English
Excellent verbal and written communication skills
Strong team player with a constructive perspective and commitment to the success of the business
Ability to work on multiple concurrent tasks with conflicting priorities
Excited in identifying and solving the challenges that customers face and experience of cross team collaboration
Track and report contractual SLA and partner with the customer to help them meet their OKR
Good negotiation skills and ability to trade-off to define clear priorities for the team to follow keeping customer business as center of the decision Added advantage having any of these certification #