The goal of the ServiceNow Senior Engineer is to build, help test, and maintain a strategic enterprise service management platform that includes incident management, request management, hardware/software asset management, and change management.
Responsibilities
- Develop and modify ServiceNow workflows, forms, lists, business rules, UI components
- Provide configuration and customization including, but not limited to: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integrations by applying best practices
- Review and analyze the effectiveness and efficiency of existing configuration and workflows to develop strategies for improving or further integrations leveraging ServiceNow
- Develop requirements, craft and execute test plans, administer ServiceNow and serve as tier 2 support
- Identify ServiceNow system deficiencies and recommend solutions
- Participate in creating and developing standards, best practices, support guidelines and procedures
- Schedule and verify ServiceNow instance clones
- Partner with integrations subject matter expert to use MID servers, web services, email and other relevant technology to integrate tools with the ServiceNow platform.
- Research new feature enhancements and functionalities from ServiceNow
- Expand and Implement other ServiceNow modules catering the entire ESM spectrum
Requirements
- Solid team player with a "can do” attitude
- Extremely organized with strong time-management skills
- Minimum 7+ years of experience in ServiceNow configuration & administration
- Strong understanding of ServiceNow platform and PaaS model with relevance to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, REST, SCP, SFTP, and MID server
- Experience with Web technologies (SOAP, JSON, XML, HTML, JavaScript, AJAX, and Web Services)
- Experience with CMDB, Discovery, and integration with other external modules
- Experience with ITOM modules (Orchestration, Service Mapping, Event Management)
- Experience with integrations like Jira and REST API
- Strong working knowledge of ServiceNow components such as Service Catalog U.I, Change Management, Incident Management, Knowledge Management, Workflow Management, Orchestration, etc.
- Ability to contribute to and lead projects following Agile methodology
- Process and detail oriented, analytical and inquisitive.
- Ability to deliver solutions to improve and automate complex and/or critical business processes
- Strong professional and interpersonal skills including: creative problem solving, effective written and verbal communications, planned and organized coordination of cross functional teams, acute attention to detail and quality, and driven with the ability to self-manage.
- Ability to effectively prioritize and execute
- Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary
- Ability to multi-task across project/initiatives and deliver according to time commitments.
- Past training and certifications are preferred.