General understanding of Contact Center workflow and IVR applications.
Knowledge of NICE InContact CXOne applications like Central, CXOne softphones like Max and Salesforce Agent, CXOne reporting and dashboards and Omnichannel routing.
Knowledge on Genesys.
Hands on experience in REST API integrations and Postman validations
Understanding of Agile methodology and experience with Agile project management tools like Jira.
Should be able to understand problem statements and convert them into user requirements.