Translate business requirements into technical architecture of the proposed solution taking advantage of out of box functionality minimizing required customization.
Performed the task of using Discovery to load configuration information to CMDB.
Configured ServiceNow discovery and orchestration.
Performs integrations and process automation using ServiceNow Orchestration.
Responsible for the implementation of ServiceNow ITSM suite, Discovery, CMDB, Event Management, Service Watch/Service Mapping.
Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well as create new discovery patterns.
Experienced in Service Now Event Management by configuring Event Mapping Rules, Event Transform Rules, Alert Rules, Incident Templates.
Worked on Discovery and set up mid servers and check for the connectivity, Became an expert in troubleshooting Discovery tool.
Worked on Business Service mapping and wrote scripts in the sensors to map CI's so that the end user can have a graphical representation of CI's and their relationship through BSM.
Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well as create new discovery patterns.
Worked on process automation using ServiceNow Orchestration & experience writing orchestration workflows such as Content Management, Web Services.
Performed Discovery Customizations - including transformation of class data and restructuring discovery zone coverage for multiple probes.
Conducted assessment of existing change control, incident and problem management processes to develop and implement continuous process improvement plan.
Worked on GRC application (Governance, risk and compliance).
Worked across IT and other Operations Divisions to design, develop, and implement ServiceNow solutions consistent with customer requirements.
Design and maintain Service Portal for user access to Knowledge Base and Service Catalog.
Worked on Incident management, Change Management and Problem Management modules as per the requirements, have also worked on Knowledge base.
Customizing the existing or creating new Business Rules and Script Includes as per the business requirements.
Worked on Transform Maps and Schedule Jobs.
Imported many CIs using import set tables.
Tracking of Incident from creation to closure, with timely communication to business. Monitoring service level agreement (SLA’s).
Imported Configuration Items (CI) from third party applications using import set tables.
Worked on Reports, Scorecards and Dashboards.
Worked on configuration management database (CMDB), and manage data with import sets, update sets and transform maps.
Working Experience on creation of workflows for Service Catalog items in ServiceNow.
Performed Import Export of data sets from Dev to other environments.
Developed Catalog client scripts and UI policies to make client-side changes.
Responsible for documentation of Configuration, Customization, Integration with External Services.
Configured Service Level Agreements (SLA's) to define certain levels of services to incident management and Service catalogs.