• US Citizen

• Green Card

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 9th May 2022

The Technical Program Manager provides program management services to maintain relationships and collaboration between the Business, Engineering, leadership stakeholders and user teams affected by various aspects of the organization’s platform. This program involves multiple cross-functional engagements for execution and delivery of customer service for our customers.

Roles & Responsibilities:

•            Responsible for program coordination with business stakeholders and project team

•            Support program strategy and prioritization

•            Drive program/project from project initiation through delivery. Interface with client, as required on technical and/or project matters

•            Organize cross-functional activities ensuring that deliverables are completed on schedule

•            Create and maintain program/project schedules and status reports

•            Works closely with program/process owners, stakeholders, and business partners to identify business change and develop effective communications

•            Assist with overall project management and administrative support duties (e.g., note taking, task delegation, maintaining hygiene in Azure DevOps (ADO), etc.)

•            Monitor and encourage compliance to internal processes to support the adherence to program strategy

•            Drive clear program level communications, provide transparency and data-driven insights including preparing content for executive reviews

•            Develop reporting and/or analytics

•            Attend sprint planning and sprint review meetings

Qualifications:

•            5+ years’ of high-tech industry experience in Business Program Management

•            Microsoft Dynamics experience

•            Microsoft Power Platform experience

•            Excellent business analysis skills including understanding data in relation to the business and profiling the data to produce detailed artifacts for executive level customers

•            Creating efficient communications using PowerPoint decks

•            Should have experience in working in Agile model and weekly/bi-weekly sprints

•            Working knowledge of ADO, Jira or Rally

•            Analytics knowledge of Excel e.g. pivots, lookups, etc. is preferred

•            Exposure to managing projects/programs related to modern support solutions like bots, virtual agents, live agent chat support, transition and managing of tools/platform, etc.

•            Experience creating simple PowerBI reports sourcing from Azure DevOps (ADO), Excel to gain business insights is a plus

•            Thrives in fast paced dynamic organizations

•            Effective leadership, interpersonal and communication skills

•            Demonstrated ability to manage business relationships across teams