10+ years of ServiceNow platform experience preferably in software development
Hands on experience with incident management, problem management, change management, knowledge management, service catalog, service level management (SLM), workflows and email notifications
Good knowledge on report modules, custom reports, transformations, update sets and system clone upgrades in ServiceNow
Java, J2EE, Servlet, JSP, XML, AJAX, SQL, jQuery and any web-based development tools
Experience on shell scripting, Groovy, Java, SQL, and/or Python
Good knowledge ATF, CSM, ITSM and custom application in ServiceNow.
A fair understanding of CMDB, discovery and asset management.
Demonstrated success at delivery of assignments with tight deadline.
Ability to work independently, but strong team player with experience of working as part of a global team.
Self-starter mind set with the ability to share ideas, identify and drive opportunities.
Strong problem analysis skills to include the use of mathematical concepts to validate results
Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail
Clear and concise communication with superior written and verbal communication skills.
Manage and prioritize work effectively with minimal supervision
Must have good verbal and written communication skills with ability to articulate the technical and functional aspects of the problem to senior stakeholders.
Coordinate and solve complex technical data and transformation issues.
Obtain and analyze/interpret business requirements to purpose sustainable solutions in Service Now.
Answer “how to” technical and application configuration questions.
Develop, maintain, and execute reports to ensure system operation meets performance targets.
Create and maintain system design and operations documentation