This individual will be responsible for any Administrative work both in Classic and Lightning on the Salesforce.com platform. He/she must be a leading contributor individually and have the ability to work as a team member. Because of substantial customer interfacing, the individual must have a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction.
Responsibilities
- Administration of Salesforce org including Sales Cloud and Service Cloud
- Manage the Salesforce.com CRM application including ongoing support requests and administrative needs of users by providing prompt and complete resolution to technical challenges and business issues.
- Managing all new user setup and deactivation, including transferring ownership of user records
- Data migration
- Creating, developing, maintaining, and troubleshooting Flows, Workflows, and Process Builders
- Creating and modifying custom fields, formulae, objects, page layouts
- Managing all Salesforce security settings including internal and external sharing rules.
- Hands on configuration of Sales Cloud including users, roles, security, profiles, workflow rules, custom objects, flows, lightning components etc.
- Experience administering lightning UI for at least 1 year.
- Manage third-party applications (such as Docusign, Adobe, Akamai, etc.), and implement enhancements and upgrades to the applications as needed.
- Develop reports, dashboards, and processes to continuously monitor data quality and integrity. Execute data migration/cleansing projects
- Collaborate with internal teams effectively, seek to understand user experience and stakeholder perspective on operational processes, and deliver clear solutions to stakeholders
- Complete regular internal system audits and prepare for upgrades
- Investigate reported system issues, and work with internal teams toward a solution
- Taking ownership and resolution of Salesforce case management system.
- Reading and interpreting Salesforce debug logs.
Required Experience:
- Certified Salesforce Administrator, Advanced Administrator and Platform Apps Builder
- Proficient in Sales Cloud, Service Cloud capabilities
- Minimum 3+ years applicable work experience
- Excellent communication and documentation skills