• US Citizen

• Green Card

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 8th Jun 2022

 
•    Facilitate requirements gathering and process mapping workshops. Perform gap analysis (as is functionality versus to be functionality)
•    Participate in end-to-end activities related to implementation planning including project management, issue management, communication and change management
•    Help personalize and humanize the customer experience while at the same time accomplishing future business scalability
•    Document the customer journey and identify ways to improve existing customer pain points based on process optimization, technology, change management, or communication
•    Help uncomplicate the work environment of tomorrow by forecasting scalable solutions and when they need to be ready to be delivered to positively influence the customer journey
•    Work with the business, design, engineering, and product teams to create digital transformation experiences for team members and customers
•    Work based on Agile digital execution and communicate across multiple cross teams to ensure successful project delivery
•    Translate your recommendations to senior leadership to gain agreement, affect change and influence long term digital strategies
•    Help create customer solutions to affect organizational transformational in the face of a digital-first new landscape
•    Participate in User Acceptance testing and recommend improvements.
•    Build proofs-of-concept (POC) for potential new solutions and technologies by working with product management and engineering teams.

Qualifications:

•    8+ years of experience as a Business Analyst with verifiable experience working directly with customers to improve their experiences
•    Experience in delivering projects with Agile methodologies.
•    Experience business process optimization and scalability with ITOM  solutions
•    Experienced in preparing as-is process documentation, to-be process documentation, and performing detailed gap analysis
•    Understanding and experience with ITOM products – ,CMDB Discovery, Service Mapping , Cloud Provisioning and Governance etc.
•    Any exposure to additional ServiceNow products like ITSM/ITAM will be a big plus
•    Experience completing multiple, complex technical projects.