Strong knowledge in core concepts of ServiceNow development
Experience in development and maintenance of the ServiceNow HRSD platform to ensure that users are being supported in meeting their business needs
Knowledge in design, develop and implement the service portal within the ServiceNow HRSD module
ServiceNow integration experience with 3rd party applications using SOAP, REST webservices
Experience in implementation and enhancement of modules like Event Trigger, Email notifications, Email Templates, Dictionary Overrides, Reference Qualifiers, Database Views, Dictionary Attributes, and Views
Programming experience with server-side and client-side APIs (Glide Ajax, Glide Form, Glide System, Glide User, Glide Record)
Should have working knowledge in creation/updating of Business Rules, Client Scripts, Glide Ajax, Script Includes, JavaScript, JSON, UI Policies, UI Actions, UI Pages and Access Control Lists
Worked on creation of Workflows from scratch and customizing the existing Workflows and workflow activities based on the customer requirements
Experience in creation of Catalog items & Record producers, Inbound actions, Custom reports and scheduling the same
Experience on Import Sets, data sources, Transform maps for data loads and management
Creation and scheduling of custom reports, designing the dashboard
Create and use update sets to move customizations between ServiceNow instances
Good to have:
ServiceNow System Administrator Certification
Experience successfully implementing the ServiceNow HRSD platform and processes leveraging the HRSD framework
Experience performing continuous improvement initiatives for processes and services
Excellent verbal and written communication skills; ability to communicate clean, organized and thorough information and data appropriate for intended audience
Ability to develop insightful, beneficial and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive and accurate interpretations
Agent workspace and Virtual agent implementation experience