• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 23rd Jun 2022

Desktop Support Engineer responsibilities include:

Addressing user tickets regarding hardware, software and networking

Walking customers through installing applications and computer

peripherals

Asking targeted questions to diagnose problems

Responsibilities

Address user tickets regarding hardware, software and networking

Walk customers through installing applications and computer

peripherals

Ask targeted questions to diagnose problems

Guide users with simple, step-by-step instructions

Conduct remote troubleshooting

Test alternative pathways until you resolve an issue

Customize desktop applications to meet user needs

Record technical issues and solutions in logs

Direct unresolved issues to the next level of support personnel

Fllow up with clients to ensure their systems are functional

Report customer feedback and potential product requests

Help create technical documentation and manuals

Requirements and skills

Proven work experience as a Desktop Support Engineer, Technical

Support Engineer or similar role

Hands-on experience with Windows/Linux/Mac OS environments

Working knowledge of office automation products and computer

peripherals, like printers and scanners

Knowledge of network security practices and anti-virus programs

Ability to perform remote troubleshooting and provide clear

instructions

Excellent problem-solving and multitasking skills

Customer-oriented attitude