• US Citizen

• Green Card

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 25th Jul 2022

· Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities. 

· Responds to issues in a timely manner by receiving and investigating incidents or service tickets. 

· Analyzes and observes trends with technical issues and develops recommendations for long- term improvements. 

· Able to harvest leading practices for troubleshooting and resolving technical issues and can guide others to do the same. 

· Communicates status of issue resolution to internal customers. 

· Ability to solve complex problems by applying best practices. 

· Ability to provide direction and mentor less experienced teammates. 

· Banking or financial services experience. 

· ServiceNow Administrator Certification and experience in at least one of these areas: ITSM, ITOM, ITAM, GRC. 

· At least four years of ServiceNow implementation hands-on experience. 

· Possesses ITIL v3/v4 certification