The Role
Chronus is looking for a proven Customer Success Specialist/Associate to manage a set of key accounts and drive the success of customers mentoring programs. This role will own client satisfaction, renewal rates, and successful product adoption. The ideal candidate has the finely-honed communication skills to become a trusted Chronus advisor to executives and HR specialists alike, and the business acumen to influence change in their customers organizations. This is a career-defining opportunity to join us at a critical moment and have a significant impact.
Responsibilities
- Take an anticipatory, proactive approach to helping customers achieve their program goals and navigate internal barriers to adoption.
- Stay abreast of LD and HR industry trends to engage executive stakeholders as a thought partner.
- Build and leverage strong relationships with key decision-makers to create support for growth opportunities and secure their willingness to evangelize Chronus.
- Craft regular executive business reviews that confirm satisfaction, resolve issues, drive strategic action, and increase alignment.
- Provide your customers with technical and tactical direction on the Chronus platform and dig into usage to ensure they employ it effectively.
- Act as a customer advocate, capturing business needs and outcomes to push Chronus to better serve its customers.
- Help develop resources and best practices that improve program outcomes.
What we look for in you:
- Requires 1-3 years of relevant SaaS experience (customer success, consulting, program management, or technical account management or a closely related field).
- College degree or equivalent
- Technical aptitude to learn and understand our product and its many use cases.
- Strong general project management, organizational, and time management skills with a track record of delivering on deadlines and within budget
- Competence with Microsoft Office programs / tools and/or the G Suite of applications (e.g., Gmail, Google Drive, etc.) required
- Effective at working with a diverse, global team and client base at all levels of the organization
- Ability to work well independently or in a group setting
- Fluent in English
- Strong written, oral, and interpersonal communication skills
- Willing to travel periodically as needed