Perform installation, configuration, customization, and training for SolarWinds. Primary areas of expertise included system administration and configuration of NPM, NTA, NCM, FSM, and IPAM to manage and monitor network infrastructure, including routers, switches, firewalls, and load balancers. in support of the technology infrastructure specific to the support role of the NOC.
Individual contributor role; fully competent to work under general direction. knowledge of business or function for which application is designed. Integration with ServiceNow and other toolsets preferred.
Essential Functions:
- Network Management Systems (NPM, APM), SME and working with vendors/solution providers on integration of our NMS systems like (SolarWinds, ServiceNow, XMC, Dynatrace)
- Managing Cisco, Avaya, Aruba, and Extreme Hardware comprised of various Operating Systems monitored in SolarWinds
- Conduct new product research in network tools engineering team related to capacity, performance, fault and/or configuration management.
- Ensure that current and new tools cover all environments.
- Handle tools escalations. Key player to recommend and implement tools
- Participate in the configuration management process, which entails reviewing and approving baseline configuration changes, maintaining and developing new configuration compliance validations, insuring 100% device configuration validation coverage, and auditing all Network Configuration Items to insure adherence to configuration compliance validation requirements.
Job Requirements:
- Strong Knowledge of SolarWinds (Subject Matter Expert, in the areas of Fault Monitoring, Capacity Management, Configuration Management, and Performance Management within the Network Infrastructure area.
- General Network engineering experience
- SNMP, Syslog, SSH, TACACS, Experience with Extreme Networks. Cisco, Avaya a plus
- Knowledge on the Change Management process.
- A strong team player who is accountable towards a support organization as a 2nd level support engineer and act as an escalation point providing onsite and/or remote 24x7
- Interface with vendors, Open tickets track to resolution when required
Other Duties
- Analyze and report network alerts generated by the monitoring tools
- Open / Escalate tickets as per defined severities and a sense of urgency as needed
- Act as second line of contact for all Trouble Ticket issues in the NOC
- Interface with Carriers, Open tickets track to resolution.
- RTTS, XMC, SolarWinds, Footprints, ServiceNow a plus
*The Network Tools Engineer must be heavily weighted on a SME (Subject Mater Export) on the NMS/NPM tools such as
- Network Monitoring Tools
- SolarWinds, Subject Matter Expert - (Required),
- XIQ-SITE Engine a plus - (Extreme Networks Management Systems
- Dynatrace a Plus