Summary of Position
- Installation, maintenance and monitoring of organization s infrastructure (hardware & software) such as computer systems, network, and security; to meet the current and future requirements
- Responsible for management, maintenance and architecture of storage, virtualised environment, servers, network devices, and productivity tools
- Monitor systems and identify performance issues proactively
- Work within strict time frames and elevate incidents within defined timeframes
- Test all changes to networks, hardware, software, and hosted applications
- Resolve issues and prepare status reviews and reports
- Professionally represent the infrastructure team as a technical consultant
- Interact and coordinate with various vendors and service providers to ensure productive environment
- Maintain the necessary project plans and documentation of all system builds and modifications
- Maintain a good working knowledge of current infrastructure and future trends
Roles and Responsibilities
- Solid technical background in a hosted services environment including infrastructure networks, hardware, software and telecommunications
- Good knowledge of network and firewall configuration
- Knowledge of cloud based infrastructure
- Ability to identify incident trends in order to elevate incidents in accordance with standard protocols
- Able to gather relevant information systematically to troubleshoot and resolve issues
- Ability to work in a team environment
- Strong virtualization experience using Microsoft Virtual Machine
- Proven ability to work in a cloud based or hosting environment
- Good analytical, problem solving and decision making skills
- Good attention to detail, testing and documentation
- Strong oral and written communication skill
Requirements
- Minimum 1-2 years of related industries experience. Fresh graduates/Entry level applicants are encouraged to apply.
- The successful candidate must possess formal tertiary education with either a Degree in Computer Science/Information Technology, or equivalent.