The Business Analyst is responsible for eliciting, analyzing, documenting, validating, specifying, verifying and managing needs of the business stakeholders, including executives, managers, subject matter experts, agents and end-users. The Business Analyst will serve as the conduit between the business stakeholders and the IT development / design teams.
RESPONSIBILITIES:
- Elicits requirements using interviews, document analysis, requirement workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis and workflow analysis.
- Plans, designs and recommends business processes to improve and support business activities.
- Assists in the development of test plans/test scenarios and provide support during business application testing to verify requirements and business needs are fully implemented.
- Interprets stakeholder business needs and translates them into application (functional and non-functional) and operational requirements that improves the organizations operating efficiencies and costs.
- Actively participate and support the delivery of business capabilities within an Agile framework (such as documenting or helping document user stories, acceptance criteria, root cause analysis, and provide effort estimates).
- Partners with stakeholders to gather and document requirements and explore potential solutions in collaboration with Developers and QA team members can offer workarounds where determined.
- Tracks outstanding issues, effort estimates, implementation timelines and works with project delivery managers and release management team to plan implementation target dates.
- Interacts professionally and carries a positive attitude with a diverse group of executives, managers, subject matter experts, end-users and agents.
- Contributes to the overall growth and maturity of the Business Analysis function within the IT organization by engaging in collaborative and constructive discussions
QUALIFICATIONS:
- Education: Bachelor’s Degree or equivalent combination of education and experience.
- Experience: Experience in Property and Casualty Insurance experience required.
Knowledge:
- Experience in rating is required
- Experience in technical, functional, business and process documentation required.
- Advanced user Microsoft Excel, Microsoft Word, Microsoft PowerPoint.
- Experience with system/process implementations.
- Ability to document and communicate requirements
- Experience with performing and working with QA.
- Experience with insurance policy administration systems / P&C Insurance experience.
- Collaborate directly with business stakeholders and external vendor partners.
- Technical experience in communicating with scrum teams