Citizen
Full Time
Direct Hire
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 4th Aug 2022
- Live first contact incident management
- Performing infrastructure monitoring
- Resolving administrative requests for application server systems and MS Office/Outlook client installations
- Support for application development and support teams in resolving technical problems
- Trouble-shooting VPN related problems and work with second level specialists on resolving connectivity issues in the Data and Voice infrastructure
- Documentation of best practice maintenance, 1st level trouble shooting procedures related to the above
- Contribute to the continuous improvement of the 1st Level related operations procedure
Roles and Responsibilities
Experience & Key Competencies
- Total work experience of 1-3 years with hands-on experience in installing, administering, and troubleshooting Microsoft Outlook and Exchange
- Understanding of messaging and intranet protocols, Skype for Business
- Knowledge of mobile device manage tools and supporting iPads and iPhones would be helpful
- Thorough knowledge of Windows 10 Operating system and troubleshooting issues
- Good knowledge of Office 365, Outlook Mail and Calendaring issues
- Active Directory, server operating systems (Windows 2012, 2016 & 2019)
- DHCP and DNS
- Exchange Online
- Network security (antivirus, spyware tools)
- Host security (for example, passwords, uids/gids, ACLs, file permissions, file system integrity)
- IIS and .NET architecture
- Understanding of Office 365 technologies OneDrive for Business, SharePoint Online and Teams
- Understanding of ITIL fundamentals
- Solid interpersonal and communication skills
- Fluent written and verbal English language skills to deliver high quality support for clients
- Solid sense for operational priorities
- The ability to work both independently and in project teams in a remote team setting
Location
The position is based at Egon Zehnder Knowledge Center India (KCI), Plot no. 29, Institutional Area, Sector 32, Gurgaon.
Kindly revert back with your updated cv to priya@iquest-consultants.com