Job Posting Title Senior Engineer - F5
Job Responsibilities:
- Monitor and ensure high availability of customer's Network & IT infrastructure
- Perform daily health check and routine scheduled maintenance. Review system logs and find potential issues
- Troubleshoot and take ownership of incident until resolved
- Complete service requests and execute changes assigned
- Escalate issues/incidents to next level and follow-up until closure
- Ensuring that the SLAs are met for all incident, problem, request, and change
- Participate in root cause investigation
- Perform routine patching activities and ensure that all the systems/devices are up to date
- Ensure that configuration backup of all the system/devices is up to date
- Review logs/monitoring data/reports to identify capacity bottleneck and suggest for improvement
- Generate the various reports required for operations management
- Keep tickets up-to-date as per response SLA in ITSM tool
- Contribute knowledge articles and update them in a timely manner when required.
Qualifications & Work Experience:
- B.Sc. / BE / Diploma in Electronics/Comp/IT/Telecom
- Either CCNP / F5 / NetScaler certification and ITIL certification
- Palo Alto, Checkpoint certification will be added advantage
- 4-6 years of experience in technical support
- Experience in load balancers, switches, routers, firewalls, DDI in hosted on datacenter or cloud environment.
- Experience in managing load balancers (F5, NetScaler), IPAM (Infoblox), internet gateways
- Good hands-on experience on installation and configuration of network and security devices and network services
- Basic Knowledge on any Scripting language like PowerShell, Python, etc.
- Should have knowledge of ITIL processes. Experience working in ITIL tools like ServiceNow etc.
- Knowledge of monitoring tools and reporting.
- Experience working with some or all technologies below:
- F5 / NetScaler / A10/ AVI load balancer • Palo Alto / Checkpoint • IPAM / DNS/DHCP/NTP • Proxy, reverse proxy • Application gateway • Network load balancer • Routing and switching protocols (EIGRP, OSPF) • ACL • VPN/IPSEC
Skill Set: • Excellent communication skills • Ability to handle multiple projects simultaneously • Must be able to demonstrate customer first approach • Ability take ownership, troubleshoot, and coordinate the issue until it is resolved • Ability to identify trend and perform root cause investigate • Good at creating knowledge articles and SOPs