• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 4th Aug 2022

Reporting to the Director of Modernization, the Senior Business Analyst will be responsible for provide change management and sustainability planning through analyzing data, improving business processes, and creating digital training materials to bring A operations into the digital age.

 

A critical part of this role is the ability to lead analytical and project management activities, as well as to collaborate with cross-functional teams to understand end user needs and articulating system requirements. The supervisor will work closely with Bus & Rail Operations, Maintenance, Public Safety, System-wide Accessibility, Labor Relations, Human Resources, Payroll, Procurement, Service Planning & Scheduling, Customer Technology, Information Technology, and other Authority Departments.

 

This position will perform the following activities and examples, as well as other related tasks as the needs arise.

 

 

Minimum Education       

 

•A Bachelor's degree from an accredited institution.

 

Minimum Experience and Required Skills

 

•Three (5) years’ of full time, 6 (6) years’ of part-time, or a combination, experience in quantitative analysis, operations, project management, or related fields.

•Two (2) years of related supervisory experience in transportation operations or similar management experience.

•Excellent communication, analytical, and presentation skills with ability to obtain buy-in with key stakeholders at all levels of the organization and influence their decision-making. 

•Demonstrated ability to think strategically and work in a team environment.

•Ability to conduct program analysis, identify Key Performance Indicators, and build management dashboards. 

•Demonstrated data-driven decision-making skills and a willingness to make test-and-learn hypotheses. 

•Ability to learn quickly, take direction, and work independently and to use creative, collaborative, and consultative approaches to resolve issues. 

•Experience packaging complex projects for executive-level or similar presentations. 

•Have excellent customer service skills, and the ability to provide internal and external customers with a courteous and professional experience.

•Advanced expertise in MS Word, Excel, and PowerPoint. ** (Excel assessment will be administrated)

•Demonstrated ability to supervise and work effectively with a diverse workforce.

•The ability to effectively communicate with customers, employees and vendors.

•Excellent customer service and conflict resolution skills.

•Handle sensitive and confidential information in an appropriate manner.

•Ability to travel to locations throughout the MBTA's service area.

 

Preferred Experience and Skills

•Experience as a supervisor or manager in Transportation operations.

•Experience training end users on transportation software such as HASTUS or Trapeze.

•Experience in object- oriented programming or technical analysis using complex transportation-related scheduling software packages such as HASTUS or Trapeze.

•Experience with process improvement and/or change management, such as Lean or Six Sigma.

 

Substitutions

•A Master’s degree can be substituted for (2) two years of the minimum years of experience.