• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 4th Aug 2022

• Identity and Access Management Support Analyst will provide intermediate level support of applications, databases, and/or platforms, responding to user requests and incident tickets as needed.
• Research issues and performs root cause analysis to determine best path forward to reduce and/or minimize risk.
• Executes technical procedures to resolve issues. Implements effective solutions for break/fix issues and appropriate development initiatives.
• Writes and updates production support documentation, including policies and procedures.
• Communicates status and resolution of tasks in an accurate and timely manner.
• Operates as a trusted technical resource through building and maintaining strong relationships across the business. Demonstrates understanding and knowledge of client needs, concerns and challenges.
• Ensures that all support requests are handled promptly and delivered to the quality/standard required by business users. This includes keeping all clients informed of progress of their request
• They will provide front line support and facilitate escalation of any ticket that requires next level support.
• Participates in special projects and performs other duties as assigned.

Must Skills:

• Minimum of three years of related experience working in Identity and Access management systems (Sailpoint, Active Directory, OKTA, CA Identity Manager or any other IAM tools)
• Strong, demonstrated analysis, problem-solving skills, and attention to detail.
• Strong written and oral communication skills.
• Undergraduate degree in a related field or the equivalent combination of training and experience. MIS or Computer Science degree preferred.
• Good time management skills