• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 5th Aug 2022

Ensure that all Collaboration and Infrastructure services to the customer are simple, user friendly and effective while minimizing cost to the business.

· Escalation point for troubleshooting and problem management for tickets escalated from the Service Desk.

· Ensure that all tasks are documented, and project focus maintained in accordance with departmental instructions and Standard Operating Procedures (SOPs).

· Responsibility for ensuring that performance of the client facing systems is continuously monitored, measured and reviewed to prevent future issues.

Education and Experience:

· Undergraduate degree in computer science, mathematics, engineering, business, or a related field required. Bachelors is preferred but not required.

· Hands-on experience in Office 365 administration; Teams Administration and Team Voice are pluses

· Working knowledge of Enterprise infrastructures: Active Directory, Azure Active Directory, Azure AD connect, PowerShell Scripting

· A minimum of 10 years’ experience in information technology.

· A minimum of 5 years’ experience facilitating the development and implementation of business initiatives and projects based on organizational objectives.

· Involvement in creating technology solutions to solve business problems across multiple divisions or regions.

· Demonstrated track record of understanding the operations and business process of life sciences Business Client Groups and Backoffice supporting functions

· Demonstrated experience ITIL framework

Necessary Knowledge, Skills and Abilities:

· Strong collaboration, teamwork and relationship building skills across multiple levels and functions in the organization.

· Client-facing skills and effective building of internal and external relationships.

· A strategic thinker focused on business value results that utilize technical solutions.

· Skilled at problem-solving to achieve win-win outcomes.

· Strong communication skills in writing, speaking, and presenting.

· Understands the IT industry, e.g. emerging technologies and trends, industry standards, solution architecture, and the vendor landscape.

· Accepts ownership and welcomes responsibility.