Customer Experience (CX) Labs Application Developer
Seeking for a Lab Application Developer to play an integral role in delivering support services to customers. This individual will help develop, maintain, and support the Web and automation tools which provide access to the Client’s global network of support labs.
CX lab management tools include:
- A checkout/reservation system
- A 'case queue' workflow management system
- A comprehensive business intelligence suite
- A purchase tracking & request system, along with budget management
- A content management / presentation system
- Automation of network setups, inventory and power
- A suite of lab operation tools for handling network addressing, facilities, weight, cooling, space, access, infrastructure, assets, and staff.
- This individual will have the chance to create, expand and build-upon the pre-existing tools. Open projects include developing a lab automation system and a machine-learning case-routing system.
The successful candidate must be both an experienced programmer and a practical problem solver with a bias toward action. This developer must be passionate about programming, as well as able to walk in their users' shoes. They must be capable of understanding the various use cases involved in a large-scale lab and synthesize these diverse needs into simple-to-use applications.
Minimum Requirements:
- 5+ years of full-time development experience
- 3+ years of web application development using Python, Typescript
- 2+ years of relational databases experience (postgresql preferred)
- Experience working with Ansible, Terraform or other infrastructure as code utilities
- Proficient in managing application deployed on Linux platforms.
Desired Skills:
- Experience unit/integration/e2e testing web applications
- Experience developing against GraphQL based APIs
- Experience developing and maintaining Continuous Integration (CI) and Continuous Deployment (CI\CD) workflows
- Experience working with logs, call stacks, etc. while debugging applications
- Experience leading and mentoring junior developers.
- Experience developing technical requirements from business requirements.