• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 5th Aug 2022

   Performing daily, weekly, monthly health and administrative duties.

·         Pro-actively act on events reported by various monitoring tools.

·         Perform initial troubleshooting and escalate internally and externally as required.

·         Generate, review and track trouble tickets.

·         Take ownership of customer incidents and resolve them per guidelines set

·         Develop technical documentation and Trouble Shooting Guides for Operations personnel.

·         Provide ongoing communication to both support and engineering staff during time of outage or service impact.

·         Assist in the 24x7 On-Call Rotation

Required Qualifications

·         3-5+ years of experience supporting Windows operating systems in support of both Server and Desktop systems.

·         3-5+ years of virtualization experience with VMWare

·         Knowledge of DNS, AD, DHCP, Sites and Services, and GPO

·         Knowledge of SAN / Storage technologies

·         Knowledge of network technologies and protocols

·         Demonstrated ability to troubleshoot errors and determine their source (OS, hardware, software, etc.)

·         Experience working in more than two environments (mostly enterprise companies)

·         Comfortable working in many different environments and that are familiar with the approval processes that come with working for a large company

·         Familiar with ticketing systems

·         SQL

·         Windows clusters/active directory