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• Post :- 5th Aug 2022

Job DescriptionBusiness Analyst - IT Jobs

2 - 3 Years

Based on Experience

BangaloreOur client is looking for professionals with project and delivery management skills to join our team. We offer excellent , above - market salary + bonus + benefits , and remuneration will not be a constraint for the right individual.

Position :

Permanent

Location :

Bangalore

Salary :

Based on Experience

Job Details:

Job Title: Business Analyst

Experience: Minimum of 2 - 3 years of Product implementation / QA / support experience

Salary: Based on experience and knowledge + bonus + benefits , and remuneration.

Working Hours: Shift 2: 2 PM IST to 11 PM IST (overlap with general shift and US shift)

Job Responsibilities:

This role will have 3 facets:

- Analyzing Customer Support issues

- Assisting with Customer Implementations

- Assisting with Product Quality Assurance

Essentially , the person will become a go - to - person for the Product. Over time , expected to develop a strong knowledge of the inner workings of the product (business logic , not software code) and functionality

Provide Level 2 support - Support helpdesk team in problem triaging and fixing any issue pertaining to training or configuration

Interact with Client teams (business and IT) to understand the exact problem during implementations or post - Go - Live

Analyze the problem to isolate the problem area and list possible solutions if possible

Should have good SQL skills (SQL Server preferred) to write queries to understand the data presented through the flow

If an issue found that is beyond the ability of the analyst to fix , he / she should work with the engineering and product team to strengthen / fix the product

Should have the ability to write requirements in detail for the benefit of engineering teams (QA and DevSkills required:

Must have Good SQL knowledge: Should be able to track the data to identify the exact location of the problem.

Must have Demonstrated experience as a product support analyst or product implementation analyst or product quality assurance analyst.

Communication Skills: should have experience talking to clients and engaging them

Problem - Solving Skills: Should be able to isolate the problem area

Critical Thinking Skills: Should be able to provide valuable feedback towards product improvement

Documentation and Specification Skills: Incident management and problem management along with detailed documents

Analysis Skills: Should be an analyst at heart , motivated to get to the heart of problems and create simple solutions

Facilitation and Elicitation Skills: Should be able to facilitate the smooth working of engineering teams during problem fixing and QAWill Reports to:

Customer Support Manager (if we have a customer support manager , then yes. Otherwise , this role could report into the Product Manager / Sr. Product Manager for the product)Educational Qualification:

An Engineer by qualification (preferably with an oil and gas / mechanical background)

An MBA would be an added advantage but is definitely not mandatory