- Responsible for delivering Industry and Service Now best practices around ITBM, requiring a highly focused and structured individual with strong client management experience.
- Plan and implement ITBM modules (Project Portfolio Management, Demand Management, Resource Management, Financial Planning, Application Portfolio Management.
- Lead engagements as the Subject Matter Expert (SME) on Service Now ITBM Suite
- Lead business process definition, re-engineering, improvement and to-be processes during workshops with key customer sponsors and stakeholders.
- Develop required documentation such as process design documents, workshop presentations, stories, use cases, workshop agenda, roles/responsibilities.
- Help define changes to business processes and configurations within the Service Now platform.
- Identifying areas of process improvement (efficiency and effectiveness) and recommend solutions that detail pros, cons and risks.
- Interview stakeholders and translates to detailed business requirements, maps current processes to the desired end state, and identify gaps, such as program functions, output requirements, input requirements and sources, data conversion strategies, and system techniques and controls.
REQUIRED SKILLS :
EDUCATION & EXPERIENCE REQUIREMENTS :
- Bachelor’s degree in a business-related discipline
- At least 3 years working as a Project Manager
- At least 4 year of experience ITBM suite, operating models, and support planning, design, and deployment activities
- Service Now Certified Implementation Specialist – Project Portfolio Management – Must have
- Agile PM Foundation – Must have
- Certification as agile Developer, SAFe experience and/or certification is a plus
KNOWLEDGE, SKILLS, AND ABILITY :
- Comprehensive understanding and working experience with Service Now ITBM suite
- Implementation certification of Service Now Project PPM is a must.
- Experience successfully implementing the Service Now ITBM suite and processes leveraging the PMI framework.
- Experience performing continuous improvement initiatives for processes and services
- Strong knowledge and familiarity with project management processes.
- Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for the intended audience
- Experience and knowledge of Project Management various functions and cross skilled is a plus
Proven experience as project management Experience in the effective use of the Service Now ITBM data model and apply data governance strategy and considerations to maximize reuse of common data elements and to maintain high data quality