• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 5th Aug 2022

Function as SME for team on salesforce.com administration and configuration, integration capabilities across product suites, real-world salesforce automation, base salesforce functionality, and industry business processes

Ensure high quality, up-to-date documentation exists for all service arrangements

Collaborate with internal and external stakeholders
Propose creativity and innovative technical solutions to customer problems

Work with team to gain agreement with the customer’s business stakeholders on prioritization of changes and proposed timing of change order request

Remain aware of new product developments providing input and tactical direction to the business on customer service and support challenges

Ability to articulate scalable CRM solutions to both business and technical stakeholders, including customer IQVIA development and product management teams
Define, organize, prioritize, and document new or changing customer CRM requirements, working with the customer’s business stakeholders

Proficiency in SFDC implementation and functionalities like cycle plan, call management, Sample management, Accounts management, Multichannel activities, Product management, Territory management, CLM management, Co-Browse and Approved Email etc.
Experience in developing Apex Classes, Apex Triggers, Batch Apex and Process Builder
Experience in large data migrations using SF Data Loader and Export/Import salesforce utilities

Qualifications

At least 8 years of CRM experience preferably with SFDC-based CRM solutions, minimum 5 years working in Salesforce.com ecosystem

SFDC Admin or PD1 certification Preferred

Bachelor’s degree in computer science or equivalent degree required
Master’s degree or equivalent preferred

Strong knowledge of Life Science (Pharma) – Sales Business and Sales Operations Processes, Validation Processes

Strong teamwork skills with the ability to work in a cross-functional, global team
Experience driving change initiatives in a service environment