• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 9th Aug 2022

• Salesforce administrator Certification Required 2 Years
• Problem Solving, Collaboration and Customer Service Required 5 Years
• Oral and Written communications Required 5 Years
• JIRA, MS Excel, Data Loader Required 5 Years
• Team Management/Supervision, Issue Management and Escalation and continuous improvement Required 5 Years

The North Carolina Department of Health and Human Services requires the services of a Salesforce Administrator – Tier-3 Support to support COVID – CVMS application.

Responsibilities include:

– Triage and resolve assigned tickets in timely manner with high quality, which may require engaging directly with providers and recipients

– Develop and expand Salesforce skills to enable resolution of tickets across wide range of issues

– Use ServiceNow to manage assigned tickets through resolution, including documenting steps taken during resolution and assigning tickets to other teams as needed for triaging and resolution

– Escalate potential CVMS defects or enhancements to Tier-3 Support Lead

– Triage and resolve issues with CVMS providers’ information displayed on Vaccines.gov

– Support resolution of issues with CVMS Direct (EHR) providers submission of information to CVMS

– Monitor and support resolution of CDC Report errors associated with CVMS data

– Participate in special projects as requested (e.g., outbound contact campaigns)

Skill sets needed:

– Salesforce Administrator Certification

– ServiceNow

– Oral and Written Communications

– Problem-solving

-Collaboration

-Customer Service

– Support Lead, in addition to the skills listed above:

JIRA

MS Excel

Data Loader

Team Management / Supervision

Issue Management and Escalation

Continuous Improvement