- Develop a comprehensive separation state process model (L1 to L5), clearly identifying which processes will be manual vs automated
- Develop high quality standard process documentation (L5) required by the Retail business to operate post-BOP separation on day 1
- Timely share process deliverables and seek approval from the Global Process Owners
- Create fit for purpose test plans, scenarios and scripts aligned to the process framework (under the oversight of the BOP program test lead)
- Timely share test deliverables and seek approval from the Global Process Owners
- Create fit for purpose training materials incl. user guides, SOPs aligned to the process framework (under the oversight of the BOP OCM lead)
- Timely share training deliverables and seek approval from the Global Process Owners
- Outline and execute a work plan that is comprehensive, target-focused and works within the timeframe considerations of the BOP separation program
Deliverables (indicative)
- BOP separation program process framework (L1 to L5)
- Detailed process documentation (L1 to L5)
- Test scripts and scenarios aligned to process framework
- Process-oriented training materials aligned to process work
- Work plan aligned to BOP separation program timelines
What we look for
- Bachelor’s degree in Business, Computer Information Systems or related field or equivalent experience,
- Minimum of five years of experience as a business analyst and/or systems analyst in Retail or a similar industry with proven expertise in the business process areas in scope
- Working experience in large corporate environments deploying global technology platforms, preferred commercial SFDC track
- Solid problem-solving, analytical skills, business process management skills required. Change management skills a plus.
- Excellent interpersonal skills with the ability to communicate, maintain positive relationships, and work effectively as part of a team.
- Excellent listening skills, with strong attention to detail.
- Ability to multi-task, understand prioritization of deliverables and deliver under tight deadlines.
- US (CST/EST) and/or GMT based preferred