• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 11th Aug 2022

Be front line for technical improvements across the studio

Have experience with an ITIL process based helpdesk system

Assist with the IT-related tasks for the on and off-boarding process

Be able to identify, suggest changes for the IT helpdesk process workflows based on organizational requirements

Experience with a ticketing system such as JIRA Service Desk, Autotask, Kaseya, or comparable helpdesk systems

Maintain and inventory of studio licenses and plan for renewals. Help with assessment for the next fiscal year's need of licenses based on project requirements

Assist the studio personnel with license related issues for both Microsoft and non-Microsoft products

Work the Xbox Game Studios IT and Microsoft IT on both tactical (day-to-day) and strategic (long-term) projects

Have experience with Microsoft corporate environments: AAD, AD, Directory Services, ADO, etc.

Have an extensive knowledge of client hardware for setup, optimization, and troubleshooting

Perform tests on current hardware client specs to plan for the studio's future needs

Have knowledge about basic network issues and resolutions

Have knowledge of network filesystems (SMB/SFTP) and common issues

Have knowledge of printing and common issues

Beneficial knowledge

Be able to perform network reliability tests when needed and report to the systems administrator

Troubleshoot client related issues in a Microsoft Corporate Environment and the restrictions that comes with said environment