In this role you will represent the MTS team on enterprise IT initiatives as assigned and provides recommendations to MTS Manager. The MTS Infrastructure team provides support 24 x 7 x 365 - this position requires the administrator to provide on-call support on a rotational basis . Primary on-call support duties are rotated among the members of the team (typically 2-3 days per month). You will configure, install, administer, operate, upgrade, monitor, sustain, and support existing data centers, network, hardware, software, processes, applications, systems, databases, desktops, peripherals, and other related infrastructure. You will deliver services across all technology domains and all consumers, including execution of all backup, recovery, disaster recovery, and related capabilities.
- Leads projects or work streams within broader projects
- Accountable for work of self and sometimes others, provides process and standards advice in area of specialty
- Works independently, receives minimal mentoring
- Acts as a resource for colleagues with less experience
Role summary and job responsibilities
- Responsible for swiftly resolving disruptions to technology services to minimize user impacts and maintain service levels
- Reviews the production readiness of technology solution implementations and application deployments and coordinates next steps across the involved teams
- Oversees and provides guidance on analysis of performance trends and actions being taken for preventing potential impacts
- Effectively uses logic as a problem-solving tool
- Actively helps team members and makes suggestions to improve practices
- Assists others when they need help and provides it in a positive way that promotes confidence
- Work with vendor support on root cause analysis when technical problems are encountered
- Responds promptly when contacted for support
- Raise issues to management’s attention when problems are detected
- Business knowledge
- Possesses solid understanding of the tech and asset management industries and internal business units to enable navigation of key partners and understanding of impact