• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 16th Aug 2022

Responsibilities include:

- Triage and resolve assigned tickets in timely manner with high quality, which may require engaging directly with providers and recipients

- Develop and expand Salesforce skills to enable resolution of tickets across wide range of issues

- Use ServiceNow to manage assigned tickets through resolution, including documenting steps taken during resolution and assigning tickets to other teams as needed for triaging  and resolution

- Escalate potential CVMS defects or enhancements to Tier-3 Support Lead

- Triage and resolve issues with CVMS providers’ information displayed on Vaccines.gov

- Support resolution of issues with CVMS Direct (EHR) providers submission of information to CVMS

- Monitor and support resolution of CDC Report errors associated with CVMS data

- Participate in special projects as requested (e.g., outbound contact campaigns)