• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 17th Aug 2022

Must Have Skills:
6+ years of experience in EndtoEnd Contact Center and should have strong 
6+ experience in Genesys Cloud
Must have experience in Genesys cloud IVR developmentEnhancementsEnd to EndTesting and Implementation Must have experience in Genesys Cloud IVR Development with API integrations with Backend systems

Qualifications Basic
· Bachelor’s degree or foreign equivalent required.
· 6+ years of IT Experience in Contact Center.

Preferred
· Must have experience in Requirements Gathering/Consulting for Genesys Cloud IVR, WFM ,Reporting · Experience in Saleforce/Service now integrations with Genesys Cloud · Experience in Genesys Cloud Chatbot, Chat, SMS development · Ability to design complex speech based IVR call flows with multiple backend integrations · Having GDF/GCAI experience with Genesys Cloud/Salesforce integration is a plus.
· Experience in JIRA and Devops tools
· Awareness/Experience in micro-services development is a plus

Infosys– Engineering – Sr. Genesys Cloud IVR Developer At Infosys, we pioneered and perfected the global delivery model, introducing to our customers the ability to move technology work to different locations where talent is readily available, and quality is both impeccable and cost competitive. Over the years we have applied this model to a full range of services - both technical and business. Our IT services such as application integration, testing, maintenance and infrastructure management ensure your operations are fully optimized. Our business process outsourcing and management services, such as customer service delivery, human resource outsourcing and procurement handling, drive down process costs while greatly enhancing their efficiencies. Most importantly, as part of our strategic sourcing approach, these services free up resources that can then be deployed to drive transformation and innovation initiatives

Wanted: Global Innovators to Help Us Build Tomorrow’s Enterprise In the role of Sr. Genesys Cloud IVR Developer, you will interface with key stakeholders to gain in depth understanding and apply your proficiency across different stages of the Software Development Life Cycle. You will play an important role of a Senior Developer responsible for Genesys Cloud IVR development/Enhancements and provide consulting for Genesys cloud IVR and Backend Integrations, Salesforce and Service now integrations, Google CCAI, Chatbot, WFM, Reporting etc…. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued