Position Summary
Lead ServiceNow Engineer will be responsible to design, develop, implement and support ServiceNow suite of applications consists of CSM, ITSM, ITOM, ITBM services using best practices and industry standards. This position will play a key role in designing and configuring ServiceNow platform for Riminis business processes and requirements.
Essential Duties & Responsibilities
- Lead the business requirements, design, configurations and implementation of ServiceNow platform.
- Analyse, define and document business requirements for functional and technical solutions.
- Design and develop, configure workflows, forms, scripts to meet business requirements using Agile methodologies.
- Collaborate with team members, business stakeholders to define, analyse, design business requirements and solutions.
- Build test scripts for various business case scenarios, and support User Acceptance tests and implementation on production.
- Performs management and configuration of ServiceNow applications and modules, product development, service automation, and system integrations.
- Actively collaborates with other teammates to perform code reviews, discuss new developments and projects.
- Support, develop and configure ServiceNow for Customer Service Portal, Incident, Problem, Change management, Asset Management, Configuration Management and Service Catalog.
- Ensure proper maintenance, version upgrades, performance issues for ServiceNow application.
- Serve as subject matter expert of ServiceNow platform.
- Enhance data integrity through effective design, maintenance and security practices.
Additional Duties & Responsibilities
- Work cross-functionally to integrate ServiceNow with key business applications such as SharePoint, Salesforce, etc.
- Other job related duties and responsibilities may be assigned from time to time.
Education
- Bachelor Degree in Computer Science or related field or equivalent experience.
Experience
6+ Years of experience with ServiceNow platform in the areas of configuration, development, design, implementation, administration, programming and support
Skills
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- Ability to manage multiple priorities efficiently and effectively
- Experience with Agile methodologies (Scrum, Kanban)
- Strong documentation and training skills
- Strong communication skills
- Strong creative problem solving skills
Desired Qualifications
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- Certification in ServiceNow Administration, Implementer (Preferred)
- Working knowledge of ServiceNow CSM, ITSM, ITOM, ITBM modules
- Thorough understanding of Customer support/ITIL/ITSM processes