Working with customers and project management team to develop business requirements in response to requests for systems enhancements, modifications, and newly identified business initiatives
Working with technical team and vendor to ensure requirements are incorporated into systems design and testing
Evaluating alternative strategies and making recommendations for viable solutions that are compatible with current technologies and systems
Developing requirements documentation and business flow diagrams
Actively participating in functional and systems integration unit testing; creating test plans, scenarios, and testing results
Assisting customers with testing
Developing and presenting training to customers
Providing implementation and maintenance support
Meeting regularly with customers
Proactively making suggestions for systems and process improvement and performing competitive, problem, and opportunity analysis, emphasizing integration, experimentation, creative brainstorming, early complexity assessment, and capturing results in the form of a business case to propose a new change initiative
Keep the Project Manager informed of key issues that may impact project implementation
Facilitate project conference calls, status meetings, and planning sessions, and provide meeting notes
Utilizing system-based project management applications, collaboration applications, and MS Office applications; Visio, SharePoint, Google Meets, Teams, etc