Work with cross functional stakeholders to analyze, document and communicate system and business processes requirements for Salesforce and it's supporting systems
Work with the implementation team to convert business requirements into technical requirements
Develop implementation plans and roadmaps, work with IT applications team to break down roadmaps into epics and decompose into user stories
Be an instrumental player of the IT Applications team throughout the software development life cycle
Ensure that user stories include validation criteria which reasonably covers all areas necessary for complete testing of new functionality
Facilitate and validate the development of solutions to satisfy customer's business needs
Conduct software presentations and provide technical support to existing stakeholders
Verifying completion of requirements with stakeholders and implementation team, ensuring expectations are appropriately met
Listing out risks and constraints in relation to identified requirements
Participate as a subject matter expert in stakeholder meetings
Interview and interface with cross functional teams to obtain needed business requirements
Work with stakeholders and the implementation team to prioritize the backlog
Document functional, nonfunctional, and operational specifications
Document user stories and provide technical review and validation of requirements
Document workflows and processes based on business requirements, work with process engineering team to ensure these fit into overall end to end workflows
Support the collection and reporting of requirements related metrics
Provide additional support and guidance during the implementation phase, including development of training resources
Research, review, and analyze the effectiveness and efficiency of existing requirements gathering processes and developing strategies for enhancing or further leveraging these processes